Events and Reservations Frequently Asked Questions
Questions
How do I schedule a shuttle reservation for my department?
First you will need to read the Transit Services Policies & Procedures. After reading these forms, you will need to complete and submit a Shuttle Reservation Request Form. Please remember that all information must be provided on the form and all authorized signatures are required in order to avoid any delays in processing your requests.
If I do not have all the information filled out on the form or fail to have the form signed, will it really delay processing my request?
Yes. You will receive an email from our office confirming receipt of your information and informing you why we cannot process your request. A delay in processing your request may result in your request being denied.
Does my request for shuttles have to be for a MSU Department or Group?
Yes. University Transit only provides service for groups affiliated with Mississippi State University and for university purposes only.
Are shuttles available for rental service during the holidays?
Generally, whenever the University is scheduled to be closed for an official holiday we do not schedule Operations. However under certain circumstances shuttles can be made available. Holiday rates and fees will apply in such cases.
What do I do if I need to correct or make changes to the Shuttle Reservation Form I have already submitted?
Any changes to the original information or itinerary submitted will require the department to submit a "revised" request form with the revision date noted on that form.
Can I just call the office to make changes or to request shuttle service?
No. All requests for service or changes to a request form must be in writing.
Are shuttles available to departments holding camps during the summer?
Yes. We recommend submitting your requests for service during summer semesters to our office several months in advance. Availability is limited to the number of drivers on staff during the summer and on a first come, first serve basis.
What is the Priority Processing Fee?
The Priority Processing Fee (PPF) is a non?refundable fee which is applied when Shuttle Request Forms are submitted less than 14 business days prior to the requested event date. This fee is charged upon approval of service and will be charged even if charter service is cancelled. This is in addition to all other rates and fees.
Can I get a quote or estimate for shuttle services?
Yes. However, we recommend using the rate/fee schedule provided in the University Transit Reservation Information to find what the estimated cost will be. If you need a quote, please complete a shuttle reservation request form and mark the indicated "quote request" box.
Can I break apart the three hour minimum between two different time periods?
No. The minimum amount of time that the service is scheduled for is three hours at a time. It cannot be broken apart during different time periods.